Sorry Times Up The Time Limit Gives All Fans a Fair Shot at Tickets Try Again Now
What is AXS Mobile ID?
AXS Mobile ID is a digital ticketing system, with tickets assigned straight to fans attending.
This will now exist the only customer admission method at venues including The O2 and the OVO Arena Wembley. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app.
AXS Mobile ID allows you to manage your tickets digitally, with the choice of transferring them easily amid your political party right upward until show time.
Why is AXS Mobile ID being launched?
We're launching the make new technology to give fans of live amusement a faster and fairer ticketing experience.
We've listened to customers asking for more to be done against unfair secondary ticketing practices and AXS Mobile ID tickets come equipped with a dynamically changing barcode arrangement, which ensures that the tickets cannot be copied or shared illegally on any other websites, emphasising AXS' ongoing delivery to combatting touts.
How can I use AXS Mobile ID?
Take a moment to watch the videos beneath!
Download the AXS App
Click the buttons beneath, to download the free AXS Tickets App. Please note, if y'all already have the AXS App, yous'll demand to upgrade to our latest App and delete your old one. If y'all are travelling to a show from outside of the United kingdom of great britain and northern ireland, you volition need to modify your country setting in the download store to UK.
Ready AXS Business relationship
Once installed, open up the app and hitting the master bill of fare button. If y'all already have an AXS Account, yous tin sign in with your existing details. Otherwise, tap on 'create account'.
Now that you've logged in, you can either purchase tickets or view previous purchases in 'MY EVENTS'.
Going in a Group? Transfer Tickets!
Your mate'south running tardily and you don't want to wait? Yous tin transfer your tickets in an instant.
Ticket recipients can enter the outcome using their own ticket, in their ain time. No need to hang around or miss the commencement of the bear witness!
Get Scanned & Get In!
Open up up your ticket in the app and head to the entrance. Our friendly door staff volition scan the digital barcode and you'll be within in no time!
AXS Mobile ID refreshes ticket barcodes every 59 seconds and works even without a wifi connection or a data signal.
If you have whatsoever questions at the outcome, caput direct to the venue'southward Box Office where one of the team tin help you.
What is AXS Official Resale?
We have announced the launch of a unique ticket resale platform in the Uk, with iconic venues The O2 and the OVO Loonshit Wembley the outset 2 partner and integrate with their purchase flows. For the offset fourth dimension ever, tickets for sale using AXS, including primary and secondary, will be visible to consumers at the point of buy in existent time. It will also eliminate confusion and remove fan feet equally to whether their ticket is actually valid for entry.
Why is AXS Official Resale being launched?
AXS Official Resale volition provide the option to resell tickets at face up value with a cap of no more than 10% above the price paid past fans.
This will assist prevent ticket touting and help combat illegal counterfeiting. Nosotros know that fans of alive entertainment have been looking for a solution to these issues for a long time.
How can I use AXS Official Resale?
Have a moment to lookout man the videos below!
How to sell a ticket
Tin't nourish the evidence? Take the opportunity to put your ticket in the hands of another fan with AXS Official Resale. Head to your AXS Account and follow the simple steps to put your ticket up for resale.
How to purchase a resale ticket
Want to attend a previously sold out show – we're here to help! To see what tickets are available on AXS Official Resale, go to the show of your choice on AXS.com. There you'll find all ticket options available – main and resale together in one place – all for a fair toll!
Further Info & FAQs
New for AXS this yr is AXS Mobile ID and AXS Official Resale! This digital ticketing organisation is part of some exciting new ticketing procedures being implemented for concerts at The O2 and the OVO Loonshit Wembley.
This simple and piece of cake to utilise system will supercede the older, less flexible model of the print at domicile PDF ticket. Information technology is a real step forward for fans of live entertainment – to find out all about it – see below!
Getting Started
What is AXS Mobile ID?
AXS Mobile ID is a digital ticketing system and the only admission method at The O2 and the OVO Arena Wembley. It eliminates paper tickets and allows you to enter events with a quick scan of your ticket on an app. AXS Mobile ID allows you to manage your tickets digitally. In the future, it volition too give y'all the ability to sell and buy seats through AXS Official Resale endorsed by the venues.
Why is AXS Mobile ID existence launched?
AXS Mobile ID allows for convenience, flexibility and security. Fans can manage tickets digitally and remain bodacious that all tickets are accurate and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, non touts.
How does the organisation give fans security?
To convalesce the issues surrounding counterfeiting, all tickets are assigned to individuals via AXS Mobile ID. This includes a dynamically irresolute barcode system, which ensures that the tickets cannot exist copied or shared illegally, emphasising AXS' ongoing delivery to combatting touts. By eliminating paper tickets fans are guaranteed easy entry to the venue, either as a group or individually, through simply scanning their app.
How do I create an account for my AXS Mobile ID ticket?
Visit AXS.com or the AXS app and click on 'Sign Upwardly' at the height of the page. Yous volition be asked to enter some basic business relationship information. Subsequently completing the information, you are gratuitous to buy tickets and manage them in your account.
See our "How to" - Clips here.
Yous can also annals using the AXS mobile app. The mobile app is compatible with iOS ten.0.0 or subsequently for iPhone and with Android iv.1.2 or later for the Android devices.
What if I don't want to use AXS Mobile ID?
AXS Mobile ID will be the just delivery selection bachelor for The O2 or the OVO Arena Wembley events on sale after 26 November 2018.
How will I know my tickets have been delivered to my business relationship?
You lot will receive an email notifying y'all of the delivery.
Can I add together my ticket to my phone's wallet?
Due the nature of the ticket and it'southward barcode that changes every 59 seconds, information technology needs to be located in the AXS App.
Inbound the venue
How exercise I go into the venue?
With AXS Mobile ID, your one of a kind barcode gets you into the venue speedily.
Delight accept your AXS Mobile ID barcode displayed via the AXS or venue app when you lot arroyo the venue archway, Wi-Fi is available at all entrances, simply your ticket volition work without wifi in place.
Please exercise the following:
- Ensure yous have the latest version of the app installed
- Accept the UK region practical
- Have your phones date and fourth dimension settings fix to automatic
- Screen is set to maximum effulgence.
As well - please practise not take a screen shot of your ticket. For security, the bar codes changes every 59 seconds.
Show your AXS Mobile ID ticket to the Invitee Services Representative who will scan information technology through a hand-held device and admit you to the venue.
Relish the testify!
What happens if people do not accept the ability to download the AXS App or have a smart telephone?
If you lot do not have a smart telephone, another mode to gain entry to the venue is with the credit/debit card used to brand the booking. To use this pick, all members of the booking will need to exist with the ticket purchaser. Yous must provide your actual credit/debit card that y'all used for the purchase along with some photo ID (such as a driving licence or passport) in social club to enter the event. The name on your photograph ID must friction match the proper name on the credit/debit card used for the ticket purchase, otherwise you will be refused entry to the consequence. If you have a new carte since the time of booking, you'll need to contact customer services to update the booking details.
Besides, you lot can go to your AXS Account on a desktop computer and forward your tickets to a friend with a smart telephone and enter with them.
What if I lose my phone / run out of battery?
Please visit the box office at the venue on prove nighttime.
What near the contempo system of putting names on tickets – how does this work with AXS Mobile ID?
As the AXS Mobile ID tickets are based on a person'southward identity, the name of the owner of the ticket automatically transfers one time sold. Names are automatically added, calculation a layer of security.
Does my phone need to be on local time?
Yes, to help ensure entry, please ensure your telephone is set to the countries time zone.
I've bought resale tickets through some other website for a AXS Mobile ID event, volition I however be able to enter?
AXS Official Resale is the merely legitimate platform to buy resale tickets for shows at The O2 and the OVO Arena Wembley. If you purchase resale tickets through other websites, y'all may be refused access to the venue.
Why do I demand to download an app to access my ticket?
We completely understand your anticipation. The engineering science provided through the AXS app offers a secure and trusted ticketing experience. Any number of things can happen to PDF or paper tickets. When you employ the AXS app, you get a revolving digital barcode that is not merely a ticket, but is your identity and allows you to enter events with a uncomplicated nevertheless secure browse. We hope y'all detect the process easy and secure when it comes time for your upshot!
When yous choose AXS Mobile ID as your ticket delivery method, you are choosing the secure and trusted engineering provided through the AXS app. When yous use the app, you get a revolving QR code that is not merely a ticket - information technology's your outcome identity and works to eliminate ticket fraud and theft. This lawmaking allows you to enter events with a simple still secure browse with or without an internet connection. We hope you detect information technology piece of cake to employ!
Transferring on AXS Mobile ID
Transferring your seats
A seat transfer allows you to give each invitee in your party their ain entry ticket digitally via AXS Mobile ID. With seat transfers, you no longer demand to worry about delivering the paper tickets to them in advance or meeting them outside of the entrance to walk in together. In that location is no fee for transferring seats and you are able to brand unlimited transfers.
This is done merely through the AXS or venue app – and can be done right upward to the upshot (one hour later on door time).
By following the instructions below, you can transfer tickets simply and quickly – leaving you lot to enter the venue with your guests to join you subsequently.
Following these instructions, your guests will be able to enter when they get in using their ain AXS Mobile ID ticket. Make certain your friends have downloaded the AXS App to exist prepared!
Can I abolish a transfer?
Information technology depends on whether the guests yous are transferring to already have an AXS Account. If they already accept an business relationship, the seats are transferred instantaneously to their account, and then you cannot cancel a transfer once yous take initiated it. If the people yous are transferring to do non take an AXS Account and do not choice up the tickets you have transferred, you can cancel a transfer.
How many times tin can a ticket be transferred?
At that place is no limit on how many times a ticket tin exist transferred.
Are there whatever tickets that are not transferable?
There may be times where a cake on transferability is requested by the promoter – if this happens, this volition exist marked clearly at buy stage.
I bought tickets every bit a gift for somebody, how practise I give them these to them if I am not attention the event?
You can select the transfer selection in your account and transport them the tickets directly.
What if my friends arrive subsequently than me?
You tin transfer the tickets with them in a few piece of cake steps.
Tin can I share screen shots of the tickets with friends?
No – AXS Mobile ID tickets include an anti-tout mechanism that ensures the tickets cannot be copied, equally part of this, the bar lawmaking changes within the AXS App every 59 seconds.
AXS Official Resale
We are introducing our fan-fair re-sale organization – AXS Official Resale – that will enable you to sell your tickets if you can no longer attend and give you the opportunity to buy tickets on a off-white capped re-auction platform from other fans! Please encounter below for more.
I have more questions
If the above has not answered a question for you, please contact us directly Hither.
AXS Official Resale FAQs
What is AXS Official Resale and how does it benefit fans?
AXS Official Resale gives fans a safe, uncomplicated, and official way to buy and sell tickets. If fans accept tickets from AXS merely can't make information technology to an consequence, they can sell their tickets at a off-white cost (no more than than 10% to a higher place the toll paid). If they demand seats for an result, they can exist confident that all tickets from AXS, even ones sold by other fans, are guaranteed to be authentic. We believe AXS Official Resale will help prevent touts and inflated ticket prices while providing fans with a secure way to buy and sell tickets for the virtually popular events.
Resale tickets are available for many events and you'll see them alongside standard tickets on the seat map. All of your options – standard, resale, and VIP – will appear in one spot, making it easier than always to get the perfect tickets for your must-run into events.
Why should I sell tickets with AXS?
AXS Official Resale provides fans with the fastest, simplest way to sell tickets they can no longer use for shows at The O2 & the OVO Loonshit Wembley. It's also the official identify to sell tickets endorsed by the artist, team, or venue.
- List tickets for sale straight from your AXS account
- Reach thousands of potential buyers on the event's principal seat map
- Lose the hassle of delivering tickets
- Money paid to your designated account within 10 days of the bear witness taking place
- Remain completely anonymous
How exercise I sell tickets with AXS?
List your tickets for sale is simple:
- Log in to your AXS account and click MY EVENTS in the toolbar
- Find the event and tickets you want to listing for sale and click SELL
- Tick the boxes for the tickets y'all want to list for auction
- Enter your selling price per ticket (Capped at a maximum of 10% to a higher place the price paid), the listing expiration appointment and time, and add any boosted seat description
- Click PREVIEW OFFER, then click Ostend OFFER and your seat will be posted on the event purchase flow within one hour.
What if I change my mind and no longer desire to sell my tickets?
If you've changed your mind nigh selling your ticket, and no longer want to list for sale, simply go to your account, locate the ticket and remove from listing with ane uncomplicated click. Y'all'll then receive an e-mail confirming your tickets are no longer listed for sale.
When does a listing expire?
It's upwards to you! When listing tickets, you decide how long your listing will be available for others to purchase. They can exist listed with AXS Official Resale until Ane hour later on event commencement time – following this time they'll be automatically taken off sale. Delight note: the event kickoff time is bailiwick to alter and published times are for guidance simply.
When can tickets exist listed for sale with AXS?
Tickets tin can be sold on AXS Official Resale once released into your account (this time tin can vary between a few days from an issue going on sale to closer to the event). They can then be sold right upwardly until one hour after doors open up, giving both sellers and buyers flexibility in the resale market.
Why can't I sell my ticket for less than the corporeality I paid for information technology?
In understanding with The O2 & the OVO Arena Wembley tickets are not allowed to be listed beneath face value.
Can I sell my ticket if information technology isn't for an effect at The O2 & the OVO Loonshit Wembley?
Not at this fourth dimension, but we are looking to open up the applied science to all venues and promoters and so that this option is bachelor for all our events.
How will I receive payment for tickets I've sold?
Add together your bank or PayPal account details to your MyAXS account.
Uk customers, y'all'll need to follow these steps:
- Sign into your MyAXS account
- Go to 'Selling Info' in UK section
- Click on the 'Account Blazon' pull downward and chose Banking concern Business relationship
- Add the Branch Sorting Lawmaking and Account Number
If yous're from outside the United kingdom or do not take a Britain bank business relationship, you lot'll need to follow these steps:
- Sign into your MyAXS business relationship
- Get to 'Selling Info' in UK section
- Click on the 'Account Type' pull down and chose PayPal
- Add together the e-mail address of your PayPal account.
- If you practice not have a PayPal business relationship, please click hither
Once added, your payment will reach your designated bank or PayPal account within 10 days after the consequence date.
Why do I not receive payment until later on the event?
This is due to the checks we need to take in place around fraud protection.
Why is in that location a 10% cap?
We are introducing what nosotros think is the about pragmatic solution to the resale of tickets. We appreciate that fans who have bought tickets but cannot nourish the show for whatever reason will desire to sell their tickets and that they may have incurred some costs during the purchase process.
We call up information technology is fair that they are able to recoup at least some of that outlay. As well, we think a 10% cap does not provide plenty of a margin to satisfy the cynical and adamant ticket tout and in doing and so will have the incentive away from bulk ownership tickets for resale.
We are committed to combatting touting bug and the exploitation of real music fans and believe that we accept taken a big step towards achieving these goals.
I bought my ticket from some other ticketing provider; will I notwithstanding be able to sell it on AXS Official Resale?
Not at this time, only our engineering science is open up to all companies in the primary ticketing marketplace place and we await forward to on-boarding them presently. Choosing to adopt AXS Mobile ID will extend the security of purchasing resale tickets to all show attendees.
Can I post tickets for events previously purchased prior to the launch of AXS Mobile ID on AXS Official Resale?
Not at this current fourth dimension, just information technology is something we are looking to address.
Buying tickets
Tickets for events tin can be purchased via AXS.com, the AXS app or the venue's website and app. Become to the issue you'd like to purchase tickets for and on that issue page, both primary and resale tickets volition exist conspicuously marked.
I am struggling to buy resale tickets – the system keeps blocking my purchase?
You lot have to match the number of tickets put upwards for auction past the seller. Sometimes the seller may request that all tickets are sold in one society, other sellers may be happy to sell (for example) 4 tickets one by 1.
Also, you tin merely buy from ane resale listing at a time per transaction. Therefore, there could be tickets listed for resale side by side to each other, merely listed past different sellers. In this instance, yous will demand to make two separate bookings.
What if the effect is sold out of standard tickets?
With AXS Official Resale, you always have a way to see the prove or game. For an consequence that is "sold out," continue checking the event page for tickets listed for sale past other fans. Resale tickets are bachelor 24 hours after tickets kickoff go along sale to the general public right up to the day of the issue. You'll see resale tickets on the seat map aslope whatever standard tickets that are available. Standard tickets are shown in blue, and resale tickets are shown in orange. This gives fans the all-time opportunity to see what'due south available – all in one place – for a fair price.
By post-obit the steps below, y'all can quickly purchase the ticket to the show yous want.
How will I know if my purchase was successful?
You'll receive a confirmation email shortly after purchase, and you'll get another email as soon every bit the tickets are delivered to your AXS account and ready to view in the app.
Tin I contact the buyer directly?
No – AXS handles payment and commitment so buyers and sellers remain completely anonymous. Buyers get tickets delivered straight to their AXS account, and sellers are transferred their money through AXS
Why tin't I sell my ticket?
Your ticket may not be available for AXS Official Resale. This could be due to the promoter requesting the show is unavailable for resale, the ticket is for a VIP lodge / lounge or your ticket is priced every bit a special offering. If yous're ownership for a show at a venue that isn't The O2 or the OVO Loonshit Wembley, AXS Official Resale currently isn't bachelor for your ticket.
I take more than questions
If the to a higher place has not answered a question for you lot, please contact us straight Here
Source: https://faqs.axs.co.uk/
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